Help
Help and care
Shipping, returns, care and the bottle itself. If your question isn't here, write to us at the bottom of the page.
01Questions
Orders and delivery
No. LIND is a concept store by Parallel Studios. You can fill a bag and place a demo order, but nothing ships and no payment is taken. Checkout never asks for a card.
Standard shipping takes 3 to 6 business days and is free on orders over $90. Below that it's $6.
Express takes 1 to 2 business days for $14. We ship to the United States and Canada.
Yes, within 30 days of delivery, used or not, as long as the glass is whole. Return shipping is free in the United States and Canada.
Engraved bottles are made for one person, so we take them back only if they arrive damaged.
Two years on the glass and the UV-C base. If the glass cracks in normal use or the base stops lighting, we replace the part.
The bottle
Press the base once. A ring of 275 nm UV-C light climbs through the water for 60 seconds and clears the bacteria you can't see. Auto mode runs a cycle every 4 hours.
The light only runs with the lid on, so it never shines out of the bottle.
It clears what lives in water, not what's dissolved in it. Fill from water you'd drink from a tap or a fountain, or filter it first on the trail.
With the USB-C cable in the box. A full charge takes about 90 minutes and runs 40 cycles. The ring blinks twice when it wants charging.
Borosilicate takes heat well, but the lid seals tight. Let hot drinks cool below 60 °C (140 °F) before you close it, so pressure doesn't build under the lid.
Care
The glass, the lid, the seal and the infuser core can, top rack. Unscrew the UV-C base first and wipe it with a damp cloth.
Every six to twelve months, or sooner if it stops sitting flat. A spare set ships with every bottle, and the Seal Trio is $9.
02Shipping and returns
| Standard | 3 to 6 business days | $6, free over $90 |
|---|---|---|
| Express | 1 to 2 business days | $14 |
| Where | United States and Canada | |
| Returns | 30 days from delivery | Free return label |
| Engraved bottles | Final sale | Unless they arrive damaged |
| Warranty | 2 years | Glass and UV-C base |
Returns start from the order number on your confirmation. Send the bottle back clean and dry, with the lid on. Refunds go back the way you paid within five business days of the parcel reaching us.
03Care guide
Every day
Rinse with warm water and leave the lid off to dry. Run a UV-C cycle after each refill, or let auto mode do it every 4 hours.
Every week
Glass, lid, seal and core go in the dishwasher, top rack. Wipe the UV-C base with a damp cloth. It doesn't go in water.
After infusing
Empty the core while it's wet, so pulp doesn't dry in the mesh. Citrus oils come off with a drop of soap.
Twice a year
Change the seal. Pull the old one out with a fingernail and press the new one flat into the groove, no tools.
When it blinks
Charge the base with USB-C. About 90 minutes for 40 cycles.
04Write to us
Questions about an order, the bottle, care or wholesale. Write as much as you like.